Case Study: Mediclinic's IT Transformation Journey
Challenges
A case of a healthcare provider, Mediclinic based in the UAE, was experiencing multiple problems in achieving reliable and efficient communication across the chain of medical centers. Indoor cellular signal problems impacted staff and patients negatively in terms of performance and safety, with all these complications translating to inefficiencies. The healthcare provider insisted on the need for an efficient in-building solution to counter act poor signal strength in the premises
Objectives
Mediclinic was attempting to adopt efficient and effective IBS to improve cellular reception within their healthcare centres. The three major aims were to enhance the communication among the personnel, enable the patients to be able to communicate with their families and the operational requirements of the hospital.
Solutions Provided
- In Building Solution (IBS): Roll-out and benchmarking of IBS to improve the indoor mobile signal reception in clinics, hospitals, and other properties of Mediclinic.
Implementation
Skytech took a structured approach to address Mediclinic’s communication challenges
1. Assessment and Planning:
- Site Survey: Surveyed the site to determine the existing coverage by the cellular companies and weak areas.
- Needs Analysis: Met with Mediclinic to determine particularity of certain plans and the areas that require most attention.
2. Design and Engineering
- Customized Solution: Developed a specific preferment IBS option for the overall demands of Mediclinic’s establishments.
- Equipment Selection: Had to select high-quality equipment for shallow and stable coverage during my show.
3.Installation and Integration
- Implementation: Established and mounted all the IBS related antennas for signal enhancement; signal repeaters/buffers; cabling with least torsional interference to the normal functioning of the hospital.
- Integration: Successfully connected and aligned the system with the previously implemented structures as a means to smoothly integrate the system and achieve compatibility.
4. Optimization and Testing:
- Fine-Tuning: Did multiple signal strength and coverage level tests and adjustments in order to provide maximum signal quality within the building’s area.
- Quality Assurance: Ensured that all system functionalities are indeed effective, accurate, and efficient as they can be.
5. Training and Support:
- Staff Training: Ensured staff of Mediclinic was trained effectively on the use of IBS as well as how to maintain them.
- Ongoing Support: Provided technical support throughout implementation to solve and eliminate challenges affecting the system.
Results and Benefits
Outcomes
- Improved Communication: Increased radio coverage improved officers’ communication resulting in effectiveness in the management of health facilities and persons in them.
- Increased Patient Satisfaction: There was improved communication with relatives as well friends, this making it easier for the patients to communicate with them while they were admitted.
- Operational Efficiency: End-to-end reliable communication ensured the operation demands indoors and minimized bottlenecks and, thus, inefficiency in a hospital setting.
- Safety Enhancement: This translated to enhanced communication thus reducing time to respond to emergent situations as well as the staff and patients’ safer condition.
Conclusion
Selecting the case of Mediclinic, it will be seen that Skytech offered a tailor made IBS solution to Mediclinic get over the issues related to communication with the help of which they were able to note a significant increase in the operational efficiency, the level of patient satisfaction as well as making the environment of hospitals safer. The solution that was thus provided served as a framework of steady advancement in healthcare provision.
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With IBS, promote your facility’s communication based on a solution that will fit your specific needs. Using Skytech solutions you can benefit from the ability of the integrated enterprise to operate efficiently and achieve secure network connectivity.
