It is a whole of defined processes and procedures that provide the organizational structure for designing, delivering, operating, and improving the IT Services that are provided to our clients at Skytech Cyber Cloud in Dubai. Following that our approach is able to bind in IT for support but you get value through use of structured processes and efficient management.

ITSM is important because it empowers businesses in Dubai to reach excellence by designing and providing quality IT services that correspond to the needs and circumstances of the business. Through the integration of ITSM functionalities, Sky Tech Cyber Cloud offer an improved operational efficiency, reductions in costs, enhanced customer satisfaction as well as compliance in the local and international regulations with the regulations. The way we plan, budget, and implement allows us to furnish your business that is effective and to operate in a sustainable manner.

• Enhancement of both the customer satisfaction and employee satisfaction.
• Put practice into enhancing operational efficiency and productivity
• Accomplishing better risk managing and beyond strong legal compliance system.
• Integrating IT services in your operational goals will enhance and support your strategic objectives.

The primary objective of ITSM at SkyTech Cyber Cloud is to employ a set of suitable tools for the provision of a uniform approach to IT activities. Our responsibility is to make sure that the services we provide are always uninterrupted, accessible, and maintain a good progress to match and target business goals and increase customer satisfaction level.

ITSM is the structured method of managing IT services covering a range of areas, with ITIL being the particular framework in this area of management. At Skytech Cyber Cloud, through the use of Information Technology Infrastructure Library, we can describe the different steps and processes needed in a way to engage high standards and efficiency in the process of delivery and the support of IT services.

The provision of Skytech Cyber Cloud IT Help Desk services given as a sample of ITSM at the organization. We manage the complications encountered by your support staff through our incident management strategy. We provide an IT Help Desk service with the fast turnaround rates, keeping detailed logs of problems and solution and continually deploying upgrades based on community feedback and smart statistics.

The Role of Service Management in Skytech Cyber Cloud is to satisfy your expectations by providing these services that are properly designed, implemented management and improved dependent on the business need. Our activities in this area include the coordination of service delivery, resource management, case management as well as evaluation of service provision in compliance with the agreed-upon standards of performance and quality metrics, which ultimately help you to receive dependable and result-oriented IT support.

Service Management as a Backbone for the prevalence of the operational efficiency, a high-quality delivery service, and supporting business continuity is mandatory. At Skytech Cyber Cloud, our service management practices become the key risk management tool, customer satisfaction improvement factor and technology services alignment with your strategic business goals. Therefore, your objectives to achieve your goals are enabled more effectively.

• Hardware: Skytech’s best in class servers and data centers; additionally, cloud networking equipment as well is provided in the Cyber Cloud package.
• Software: Operating systems, enterprise applications (for all purposes), and data solutions (including databases) matching your needs.
• Network: Responsive routers, switches, and magnificent cable/internet connectivity.
• Data Storage: The latest storage solutions and the establishment of the backup system to protect the data.
• Security: Implementing security measures extensively includes the use of firewalls, antivirus software, and encryption techniques.
• Support and Maintenance: Available technical support, manuals and preventive maintenance to keep operations running as expected.